Who is this for: anyone wanting to communicate successfully in general business situations,
including managers, sales people, account managers, entrepreneurs, and business leaders
On this course, participants will learn:

• to communicate with others in practical, business-oriented situations
• to express themselves in English with greater fluency, accuracy and confidence
• to handle themselves in English in a variety of business contexts, from negotiating, to using the telephone, to making presentations, to socialising.

The content will be supported by systematic work on core grammatical structures, and pronunciation. Actual content depends on pre-course Needs Analysis, and is subject to on-going change as the course evolves. These are sample modules only.

Introductions

• Course outline and approach
• Describing your role and responsibilities
• Typical & critical scenarios you use the target language in key issues

Meetings

• Chairing, setting the agenda, controlling the conversation
• Participating turn-­‐taking, listening and taking notes
• Being diplomatic, agreeing and disagreeing

Business Correspondence

• Emails – register, style, standard phrasing
• Notes and memos
• Business-­‐specific language phrases

Telephoning

• Checking & clarifying information
• How to Greet and leave a message

Making Presentations

• Introducing a topic effectively
• Linking and sequencing ideas
• Concluding
• Responding to questions

Negotiating

•   Key negotiating language, framing  your argument   
•   Negotiating with suppliers   
•   Negotiating with customers  

Social English

•   The  first    five    minutes    
•   Speed  networking – the    elevator    pitch    
•   Small  talk,    turn-­‐taking

Some examples of other areas of language that could be covered

•   Case  studies   
•   Writing  effective  proposals

COURSE FEATURES

•    Flexible    content    to    meet    emerging    needs    
•    Customised materials, including    company    documents    where    appropriate    
•    A    choice    of    training    methods,    including    in-­‐house    training,    or  one on one.
•    Experienced,  native-­‐speaker    trainers    using    participative,    practical  methodology    
•    On-­‐going    review    and    assessment    
•    Customised    online    reporting    platform,    to    include    attendance,    trainer    notes,    and    progress   assessment     
•    Customised    online    learning    resource,    to    include    lesson    materials,    extra    resources,    and    learner    forums